Return & Refund Policy
Upon delivery of the order, you will have 3 days to check and request for return/refund via eShoppeNow contact us page, should there be any defect found on the delivered order (eShoppeNow Guarantee period).
Should there be no return/refund requested after these 3 days, the order will be deemed completed and hence the completion of eShoppeNow Guarantee period
I. What are acceptable return reason:
When selecting a reason, it is important to submit the correct one and add additional details in the Online Return
Form for a faster and more accurate evaluation of the request.
below is the list of valid return reasons:
1. Received wrong item
2. Damage/faulty item
3. Missing accessories/freebie
4. Item doesn't match description/pictures
5. Counterfeit item
II. Refund Types
eShoppeNow will process your refund according to the following refund types:
(a) Refund from Returns
(b) Refund from Cancelled Orders: Refund is triggered when cancellation is completed.
(c) Refund from Failed Deliveries: Refund is triggered once item is returned to the seller. Please note that this may
take more time depending on the area of your delivery address.
(d) Refund from Non-Returnable (Perishable) items: Refund is processed once Seller accepts the request.
(e) Refund from Item not Received: Refund is processed immediately if you did not receive the order marked
*Note: This does not apply for missing items from the delivered order. If you are missing an item/accessory, please
file a Return Request.
III. Refund Time Frame
The customer will provide bank information to eShoppeNow including Bank name and Bank account
The Refund Time Frame begins after eShoppeNow processed the refund according to the refund type. It would take
generally 5-10 working days to reflect on your business statement based on the payment method used at the point
of purchase. For eligible customers and products, refund will be processed as soon as you handed over return
parcel to our logistics partners.
If your refund has been issued but is not reflecting in your bank account after 2months, please contact your issuing
bank directly for support.